FAQs — Sunny Admin

Frequently Asked Questions

It is basically the same as an in-house assistant but instead of being in your office, they are working from home in a fully remote role and provide assistance with administrative, technical and creative tasks.
At Sunny Admin, we offer a range of administrative services which we are able to complete remotely on your behalf.
This includes but is not limited to:
- Inbox & Calendar management
- Customer support and client onboarding
- Document creation and review
- Website updates and basic editing
- Invoice creation & basic accounting
You can read more about our services here:‍ Our Services
Generally, our work hours span from 9 am - 4 pm on Mondays - Fridays.
If you require assistance outside of these hours, this can be negotiated when setting up your contract.
We agree on terms of your contract together in the beginning of our collaboration.
If you would like to extend a contract, this is open for discussion and is subject to availability of our staff.
In case you would like to terminate a contract before its official end date, please provide 14 days notice.
Yes absolutely.
We understand how each business has confidential information and the importance of protecting such information from others.

At Sunny Admin, we send out an invoice weekly - this way you have full transparency of your costs and is able to modify hours in case you need more or less assistance.
If you have purchased our 10 hour plan, the invoice will be sent before any work is commenced.
Currently, we only offer the option of a direct bank transfer for our customers.
Thus, we will provide our BSB and account number so you can pay the invoice directly from your bank account to ours.
Invoices will be issued weekly and is expected to be paid within 7 days.
If you have purchased a 10 hour plan, payment is expected before any work has been commenced.
In the event of late payment or failure to pay, late fees might apply or termination of agreement. Please check your contract for specific details.

After initial meetings agreeing on contract terms and both parties signing the contract, we will get started on getting to know your workflows and software.
If you need our assistance for a project, we will discuss the end product and how to get there. Our staff will then carry out the tasks.
If you need our assistance on a daily or weekly basis, we discuss which tasks you require assistance with, what the outcome is and the voice of your business.
That will depend on the complexity of tasks and whether it is project-based assistance or continuous assistance.
Yes!
Our virtual assistants are proficient in numerous softwares but in case your software is new to us, we are quick learners and will be up to speed in no time.
Passwords and personal information given to us are delicate and confidential information.
As such, we take it very seriously and are committed to safeguarding your passwords.
At Sunny Admin, we use a password vault called Keeper Security. Only staff authorised by you will have access to your personal information and require a password to access it.

Unfortunately, we don’t offer phone support as part of our services.
However, we do have video call meetings in case your client needs to explain or show us something.
For our clients, a phone number will be available to call if needed.
This will highly depend on the needs of your business and the tasks assigned to us by you.
Before commencing work for you, we will discuss this in great detail and lay it out in the contract.
Ultimately, it will be a combination of our availability and your needs.
We use a Project Management software called Asana to track your tasks and the time taken to complete them.
This way, no task is forgotten and time spent is tracked accurately.